Conflict Resolution for Homecare - Level 1 - CPDUK Accredited - LearnPac Systems UK -
Conflict Resolution for Homecare - Level 1 - CPD Accredited - LearnPac Systems UK -Conflict Resolution for Homecare - Level 1 - CPD Accredited - LearnPac Systems UK -

Conflict Resolution for Homecare – Level 1

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£ 19.99 excl. VAT

Welcome to our online Conflict Resolution for Homecare training course.

LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications that are approved by the CPD Certification Service (CPDUK).

Course Overview

Conflict Resolution for Homecare | Level 1 | Online Training Course | CPDUK Accredited | Instant Course Access | Includes Assessment & Certificate | Instant Certificate Download.

Conflict Resolution for Homecare - Level 1 - CPD Certified - LearnPac Systems UK -

Welcome to our Conflict Resolution for Homecare online course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

This course covers conflict resolution training for homecare workers at Level 1. It was designed to align with the Skills for Care’s Core Mandatory Training Framework and has been specifically tailored to meet the learning needs of employees working with individuals in their own homes, homecare settings.

To ensure that you have covered all of the required training, check with your manager and refer to your organisation’s training policy. For consistency in this module, we refer to the individuals you support as “service users”. We recognise that different terms may be used within different settings.

Certificate duration: 3 years

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Who is the course for?

This conflict resolution for homecare online course is designed for homecare workers who experience or have experienced workplace conflict with their service users, colleagues or others in the workplace. 

Course content

This online conflict resolution for homecare course is divided into the following sections:

Introduction to conflict resolution:

  • Understanding the dynamics of conflict in homecare settings.
  • Key UK legislation and regulations, including the Health and Safety at Work Act 1974 and CQC guidelines.

Understanding conflict:

  • Exploration of common causes such as communication breakdowns, cultural differences, and environmental stressors.
  • Examination of the types of conflict, including verbal and physical assaults, and their impacts.

Communication skills:

  • Techniques for effective verbal and non-verbal communication to prevent and de-escalate conflicts.
  • Role of body language, tone, and facial expressions in conflict resolution.
  • Introduction to LEAPS, CUDSA, and PALMS communication models for different conflict intensities.

De-escalation techniques:

  • Strategies for calming tense situations, including maintaining personal demeanour and situational awareness.
  • Role-play scenarios in safe environments to practice these techniques.

Safety measures and personal security:

  • Guidelines for personal safety in conflict situations, including spatial awareness and escape planning.
  • Understanding the appropriate and legal use of force.

Legal framework and organisational policies:

  • Review of legal obligations and rights related to conflict resolution.
  • Discussion on implementing organisational policies that support conflict resolution.

Support and resources post-incident:

  • Accessing support following an incident, including debriefing and counselling services.
  • Emphasis on the importance of incident reporting for personal and organisational development.

Module review and further resources:

  • Summary of key course points.
  • Recommendations for further reading and resources to support ongoing learning in conflict resolution.

Assessment and certification:

  • End-of-course assessment to confirm understanding and application readiness.
  • Details on accreditation and the value of continuous professional development in conflict resolution.

Conflict Resolution for Homecare - Level 1 - Video Module - LearnPac Systems UK -

Conflict Resolution for Homecare | Level 1 | Online Training Course | CPDUK Accredited.