Conflict Resolution for Volunteers - Online Training Course - CPD Accredited - LearnPac Systems UK -
Conflict Resolution for Volunteers - Online Training Course - CPD Certified - LearnPac Systems UK -Conflict Resolution for Volunteers - eLearning Course - CPD Certified - LearnPac Systems UK -Conflict Resolution for Volunteers - E-Learning Course - CDPUK Accredited - LearnPac Systems -

Conflict Resolution for Volunteers – Level 1 – Online Course – CPDUK Accredited

£ 19.99 excl. VAT

Welcome to our online Conflict Resolution for Volunteers training course.

LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications that are approved by the CPD Certification Service (CPDUK).

No. of licenses

Course Overview

Conflict Resolution for Volunteers | Level 1 | Online Training Course | CPDUK Accredited | Instant Course Access | Includes Assessment & Certificate | Instant Certificate Download.

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Welcome to our online Conflict Resolution for Volunteers Training for Schools course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

This Conflict Resolution for Volunteers e-learning course is designed to help learners analyse different ways of resolving conflicts in the workplace to create a conducive work environment.

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Who is the course for?

This online Conflict Resolution for Volunteers training course is suitable for all voluntary staff whose work brings them into direct contact with members of the public.

What is covered in this course?

This online Conflict Resolution for Volunteers training course includes the following:

  • Introduction
  • Chapter 1 – Key definitions
  • Chapter 2 – Causes of conflict
  • Chapter 3 – Assault
  • Chapter 4 – Avoiding conflict
  • Chapter 5 – Recognising non-verbal signs
  • Chapter 6 – Communication breakdown
  • Chapter 7 – De-escalation
  • Chapter 8 – Lone working
  • Chapter 9 – Dealing with a conflict situation
  • Chapter 10 -Your personal safety
  • Chapter 11 – Module summary.

Conflict Resolution for Volunteers - Online Training Course - CPDUK Certified - Learnpac System UK -

Conflict Resolution for Volunteers | Level 1 | Online Training Course | CPDUK Accredited.

Learning Objectives

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Course aims

The aims of this Conflict Resolution for Volunteers eLearning course are to:

  • Assist you in appreciating that conflict is unavoidable in any work setting but can be
  • resolved amicably.
  • Understand the role of communication in conflict resolution.
  • Know the different ways of resolving disputes in the workplace for the creation of a
  • conducive work environment.

Learning objectives

On completion of this online Conflict Resolution for Volunteers training course, the learner will be able to:

  • Outline the causes and effects of violence and conflict in the workplace.
  • Describe the different ways of dealing with conflict and violence at work.
  • State the role of effective communication in the effort to reduce the occurrence of conflict at work.
  • Point out the need for risk assessments as a measure to mitigate violence and conflict at workplaces.
  • Explain the need for support to victims of violence and conflict at workplaces.

Learning outcomes

On completion of this Conflict Resolution for Volunteers eLearning course, the learner will be able to:

  • List the most common causes of conflict.
  • Describe the different types of assault, why they occur and the most appropriate ways of dealing with it.
  • State how different types of communication can affect a conflict situation.
  • Justify keeping a safe distance in conflict situations.
  • Describe the importance of a positive attitude in resolving conflicts and violence at workplaces.
  • Explain the need to provide support to those directly affected by a violent incident.
  • Identify sources of support within your organisation.

Why is this online Conflict Resolution for Volunteers training course essential?

This online Conflict Resolution for Volunteers training course gives an awareness of behaviours involved with conflict, ways to try and de-escalate a situation and what support and help you are entitled to as a volunteer. All volunteers must feel safe in their roles.

Conflict Resolution for Volunteers - Online Training Course - CPDUK Certified - Learnpac System UK - Conflict Resolution for Volunteers | Level 1 | Online Training Course | CPDUK Accredited.

Certification

Online Training Courses – Leading UK E-Learning Providers – CPDUK Accredited E-Learning Courses.

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Each online module or training programme has an assessment(s) and CPD certification. Pass marks and coursework will be specified in descriptions (course overview section) of individual courses.

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Frequently Asked Questions About Assessments and Certification

Click on the questions below for answers about assessments and certification.


  • There is an End of Course Assessment for each module/course.
  • After completing the learning materials, you will be redirected to the End of Course Assessment section.

  • For most of our online courses, you are required to answer 20 randomly selected questions from each of the 6 Units.
  • All courses have a large question bank. The questions are randomly selected from the bank.

    If you fail the End of Course Assessment, you can reattempt as many times as required (questions will be randomly selected on each attempt).

    There are no additional charges when you reattempt the End of Course Assessment.

    After completing the End of Course Assessment and achieving a pass mark of 80% or more, you will be able to download, save or print your CPDUK accredited certificate.

On completion of each online module or training programme, and achieving the required pass mark, you will be able to download a CPD certificate (PDF) or request a hard copy. Please note that postage and handling fees for hard copies of certificates apply.

  • Each online course/module or training programme has an assessment(s) and certification.
  • Pass marks and coursework will be specified in descriptions of individual courses/programmes.
  • For the majority of our CPD courses, learners will be able to download, save or print their certificates.

If you require a hard copy of the certificate(s), please contact our Support Team to make a request. Please note that an additional fee of £8.95 applies for postage and handling in the UK (England, Scotland, Wales and Northern Ireland).
International postage and handling will be quoted on a case by case basis.

  • If you require a hard copy of your certificate, this will cost £8.95 (for handling postage to addresses in England, Wales, Scotland and Northern Ireland).
  • International handling and postage will be quoted on a case by case basis.
  • The certificate will be dispatched to you within 3-5 working days of us receiving your request and payment for postage and handling.

 

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Online Training Courses – CPDUK Accredited – Leading UK E-Learning Providers – LearnPac Systems.

Accreditation

Online Training Courses – Leading UK E-Learning Providers – CPDUK Accredited E-Learning Courses.

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LearnPac Systems is the leading UK provider of accredited online training courses, programmes and qualifications that are approved by the CPD Certification Service (CPDUK), Training Qualifications UK (TQUK), RoSPA, IATP, IFE, IIRSM and Gatehouse Awards.

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CPD Certification Service – Corporate Accreditation

LearnPac Systems has partnered with The Mandatory Training Group to become the leading UK provider of CPD certified e-learning courses, programmes and qualifications. The benefits of using our CPDUK accredited online courses and programmes include:

  • All our e-Learning courses and training programmes are externally peer-reviewed and approved by the CPD Certification Service (CPDUK).
  • These courses comply with the universally accepted Continuous Professional Development (CPD) guidelines. 
  • Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

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Click the questions below to reveal more information about the benefits of CPD accreditation.


Continuing Professional Development (CPD) accreditation benefits both employees and employers. The main advantages are as follows:

  • Keeping employee skills up-to-date.
  • Maintaining professional standards.
  • Building employee confidence.
  • Enhancing career advancement.
  • Improving job satisfaction.
  • Maintaining high standards across the organisation.
  • Meeting regulatory and legislative requirements.
  • Improving employee commitment to their jobs.
  • Sharing best practice across the organisation.

 

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For employees, CPD helps to keep their knowledge and skills up-to-date. It also contributes to maintaining the professional standard of their qualifications, registrations and sense of direction.
Moreover, completing CPD helps employees to build their confidence and credibility. It empowers them to showcase their achievements and provides them with tools to cope with change positively.
In most sectors, CPD is beneficial for employees’ career progression and advancement. Many studies have found that evidence of CPD improves career prospects, such as promotions or specialism. In real terms, this means that CPD contributes to achieving job satisfaction and higher salaries.
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For employers, the main advantage of CPD is the security of sustaining high standards across the whole organisation. CPD can help ensure consistent standards to meet regulatory and statutory requirements.
It also improves employees’ commitment to their job roles and promotes greater work engagement from the workforce. Organisations that provide CPD, whether concurrently or over some time, allows for the sharing of best practice and support. Also, it contributes to maximising staff potential, improving staff morale and providing a useful benchmark for annual appraisals.
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We have partnered with The Mandatory Training Group and Training Qualifications UK (TQUK) to provide a wide range of Ofqual and the Department for Children, Education, Lifelong Learning and Skills of the Welsh Government approved vocational qualifications.
Click on the questions below to find out more about our extensive range of internationally recognised programmes and qualifications.

In partnership with The Mandatory Training Group, we offer internationally recognised (Ofqual and the Department for Children, Education, Lifelong Learning and Skills of the Welsh Government approved) vocational qualifications in the following subjects:

  • Education and training
  • Health and social care
  • First aid for all sectors
  • Health, safety and compliance
  • Business administration and management
  • Retail and customer service
  • Hospitality and catering
  • Childcare and children’s services
  • Computing and information technology
  • Employment skills
  • Public services
  • Building industry and construction.

  • As a recognised training centre for Ofqual and the Department for Children, Education, Lifelong Learning and Skills approved qualifications, all of our programmes are peer-reviewed and guaranteed to conform to high international standards.
  • We take steps to ensure that learners who are undertaking our qualifications are given the best support and service.
  • All our qualifications are developed by industry experts, and are user-friendly and accessible.
  • Our qualifications are formed with flexibility in mind. Thus, for a large number of programmes, we are able to adapt learning materials and assessment methods to best suit specific sectors in line with current UK legislation and guidance.
  • Organisations can use our learning materials and assessments as part of their blended learning strategies.

The Office of Qualifications and Examinations Regulation (Ofqual) is a non-ministerial government department (HM Government) that regulates qualifications, examinations and tests/assessments in England and, until May 2016, vocational qualifications in Northern Ireland.
Colloquially and publicly, Ofqual is often referred to as the exam “watchdog”.
Ofqual regulates all the awarding bodies in the UK, including Training Qualifications UK (TQUK).

The Department for Children, Education, Lifelong Learning and Skills is an established subdivision of the Welsh Government. It is responsible for education, training and children’s services in Wales under powers devolved from the Department for Children, Schools and Families of the UK government under Schedule 5 of the Government of Wales Act 2006.
It is headed by the Minister for Education (Welsh Government).

TQUK is an Ofqual regulated Awarding Organisation (Awarding Body).
In partnership with The Mandatory Training Group, we work with TQUK to deliver Ofqual and the Department for Children, Education, Lifelong Learning and Skills approved vocational qualifications in the following subjects:

  • Education and training
  • Health and social care
  • First aid for all sectors
  • Health, safety and compliance
  • Business administration and management
  • Retail and customer service
  • Hospitality and catering
  • Childcare and children’s services
  • Computing and information technology
  • Employment skills
  • Public services
  • Building industry and construction.

All our statutory and mandatory training courses for health and social care are aligned to the UK Core Skills Training Framework (CSTF).
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With a highly mobile workforce, health and social care employers often need to identify recruits’ previous statutory and mandatory training. Where the training information is lacking, some staff can repeat training unnecessarily, wasting time and money.
The UK CSTF was launched in 2013 to address this issue. It allows health and social care employers to recognise statutory/mandatory training to a standard, trust that information and reduce duplication of training.
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Online Training Courses – CPDUK Accredited – Leading UK E-Learning Providers – LearnPac Systems.

How to Buy the Course(s)

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Are you buying for yourself? (Buying online courses for individuals)


Click the red button labelled ‘Buy Course(s) for Yourself’.

You will see that the course has been added to your basket within a green bar which is displayed at the top of the screen.

Click the button ‘VIEW CART ’ to view all the courses in your basket.

To proceed to checkout, click the red button labelled ‘PROCEED TO CHECKOUT’.

If you are a returning customer, you must log in to your account using your existing details. You will be redirected to the checkout page to complete your purchase. You must enter your debit/credit card details to complete the purchase through our secure payment gateway using all major card providers.
If you are a new customer, fill in the form fields as displayed. You must enter your debit/credit card details to complete the purchase through our secure payment gateway using all major card providers.

 

Are you buying for a business or another person? (Buying for others)


Click the red button labelled ‘Buy Course(s) for Others’.

You must enter the number of licences you require. Licence(s) refers to the number of learners/staff who must complete the course material.

You will see that the course has been added to your basket within a green bar which is displayed at the top of the screen.

Click the button ‘VIEW CART’ to view all courses in your basket.

To proceed to checkout, click the red button labelled ‘PROCEED TO CHECKOUT’.

*If you are a returning customer, you must log in to your account using your existing details. You will be redirected to the checkout page to complete your purchase. You must enter your debit/credit card details to complete the purchase through our secure payment gateway using all major card providers.
If you are a new customer, fill in the form fields as displayed. You must enter your debit/credit card details to complete the purchase through our secure payment gateway using all major card providers.

Online Training Courses – CPDUK Accredited – Leading UK E-Learning Providers – LearnPac Systems.

Why Choose us?

Online Training Courses – Leading UK E-Learning Providers – CPDUK Accredited E-Learning Courses.

Informed Consent - Online Learning Courses - E-Learning Courses - LearnPac Systems UK -

LearnPac Systems is the leading UK provider of learning management systems (LMS), online training solutions and workforce development software.

In partnership with The Mandatory Training Group, we are the leading providers of UK accredited online training courses, programmes and qualifications that are approved by the CPD Certification Service (CPDUK), Training Qualifications UK (TQUK), RoSPA, IATP, IFE, IIRSM and Gatehouse Awards.


Our key services include:

  • Licence off-the-shelf courses (Over 500 courses, programmes and qualifications)
  • Learning Management System (Interactive LMS that works on desktop computers, laptops and mobile phones)
  • Multi-tenant/white labelled LMS (Add your organisation’s logo, colour and branding to customise your LMS portal)
  • Licence SCORM files (Use our SCORM compliant files on your own LMS)
  • Become a reseller partner (Sell our online courses on your website or other e-commerce platforms)
  • Bespoke content development (We can research, curate, design and publish interactive online courses)
  • E-learning course authoring (We use adaptive e-learning authoring software to design and publish highly interactive and engaging courses)
  • Classroom content conversion (We help organisations and training providers to convert classroom training to online courses).

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